IT operations role Job Description

IT operations role Job Description

Key Responsibilities:

• Technical IT resource with at least min 4 - 5 years’ experience preferably in an IT operations role.
• Knowledge of ITIL methodologies and ISO 27001 is an advantage. 
• The role requires a candidate who is energetic, can balance multiple streams of work activities, is calm under pressure and diplomatic. 
• The candidate should also possess strong technical skills and have excellent written and verbal communication skills.

Key Technical skills:

• Hands on Microsoft Windows 10 troubleshooting.
• Hands on Microsoft O365 & (Office suite & Teams.)
• Hands on Apple Mac hardware and OS.
• Understanding of basic networking and security products, specifically Cisco Hardware. (Switches, Routers Meraki).
• Experience of computer Software Imaging and Autopilot.
• Understanding of endpoint security. McAfee, Crowd Strike, Z Scaler, SCCM, DLP.
• Knowledge of any of the following technologies, applications would be advantageous – Microsoft Server, Networking, Cisco Meraki, VPN’s, Intune, JAMF, G Suite.
• Service Desk ticketing tools e.g. - Service Now.
• Telephony (Cisco, Avaya).
• Audio/Visual conferencing setup.
• Experience maintaining ISO 27001 standards and security audit experience.
• ITIL knowledge and execution of processes – e.g.  Incident management, Problem management, Change management and Asset management.
• Excellent English verbal and written communication skills, Dutch will be a value add.
• Vendor management and procurement experience.
• Capability of working independently and remotely applying agile methodology.
• Ability to plan and deliver activities in line with BITS organization goals.

 

Search Terms: IT Operations, Crowd Strike, Z Scaler, Cisco Hardware, Cisco Meraki, ISO 27001